Privacy Policy

• Information you submit through our contact form: your name, email address, phone number, business name, and the contents of your message.
• Phone calls: when you call us, our AI phone assistant may answer after you hear a recorded notice and agree to continue. We collect your phone number, a recording and transcript of the conversation with the assistant, and the details you share, such as your name, business, and what you need.
• WhatsApp and other messages: when you message us, our AI assistant may reply. We collect the content of your messages, voice notes (which are automatically transcribed to text), your phone number, and your WhatsApp profile name.
• Scheduling information: if you book a call through our online calendar, we receive your name, email, and the time you selected.
• Information collected automatically: if you click “Accept” on our cookie banner, we use Google Analytics to collect your IP address, browser type, device information, referring URLs, and pages visited. If you click “Decline”, we do not load Google Analytics.

Our phone and WhatsApp assistants (including our assistant “Clara”) use artificial intelligence. They tell you that you are communicating with an AI assistant, and people at Clave Business Group follow up on the leads they collect. AI can make mistakes.

• Calls to our number begin with a recorded notice that an AI assistant will answer and that your conversation with the assistant will be recorded and transcribed. You are asked to press a key to agree before the call connects. If you prefer not to be recorded, you can hang up and contact us through our website or WhatsApp.
• Messages sent to our WhatsApp assistant are saved so we can respond to you and follow up. WhatsApp messages are not an unrecorded or confidential channel.
• When you interact with an AI assistant that we set up for one of our business clients, that business may decide why and how your information is collected and used. Clave may process information to provide and support the service. That business's own privacy notice and this policy may both apply, depending on the activity.

• To respond to your inquiries and provide the services you request.
• To operate, maintain, secure, and improve our website, assistants, and services.
• To follow up on calls and messages, including by email and phone.
• To communicate with you about updates, support, and relevant offerings.
• To comply with legal obligations and enforce our terms.

Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict its use. To make a request, including a request to delete a call recording, transcript, or message history, email yesenia@clavebusinessgroup.com. We will respond within the time required by law.

• California (CCPA/CPRA): California residents may request disclosure of the categories and specific pieces of personal information we collect, request deletion, and opt out of the sale or sharing of personal information. We do not sell personal information.
• EU/UK (GDPR): If you are located in the European Economic Area or the United Kingdom, you may have rights to access, rectify, erase, restrict, or object to certain processing of your personal data, and to data portability. Contact us using the details below.